Complaints

At Affinity Learning Partnership, we view our Trust as an extended family where everyone—pupils, staff, and parents—belongs, progresses, and thrives. We are committed to maintaining a caring, supportive environment built on mutual respect and transparency.

While we aim to get things right first time, we recognise that concerns may occasionally arise. We value your feedback as an opportunity to reflect and improve our practice. In keeping with our core values, we handle all complaints with integrity and fairness.

Our Complaints Procedure

Our policy ensures that all concerns are dealt with promptly and consistently across our schools. Key points include:

• Informal resolution first: Most concerns can be resolved quickly through an informal conversation with the relevant class teacher or staff member.
• Formal stages: If a matter remains unresolved, our policy outlines a clear, multi-stage formal process involving senior leadership and, where necessary, the Trust Board.
• A fair process: We investigate every formal complaint thoroughly and impartially, providing written responses within set timescales.
• Confidentiality: All complaints are treated with discretion and shared only with those necessary to reach a resolution.

For full details on the process and timescales, please view our Complaints Procedure and Form.

For specific requests or queries relating to complaints, please contact the relevant academy in the first instance, using the contact details below.